Refund policy

Return Eligibility

You may return eligible items within 7 days of receiving your order. To qualify for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all accessories, manuals, and tags included.
A valid proof of purchase or order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened or used skincare, cosmetics, and beauty products
Personal care items
Gift cards
Clearance or final sale items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue quickly.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Processing typically takes 5 business days, depending on your payment provider or bank.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping unless otherwise stated.